Services Marketing and Management

• The text of this book copmprises many distinguishing features: Chapters progress in a logical manner, Lucid Language, Exhaustive tables that provide a quick summary of details, Exhaustive figures that, besides providing a visual treat, enable the reader to understand the relationships better, Self - Contained sections that highlight the nuances of each topic.

• Resourceful definitions throughout the chapters, Question Bank comprising short and essay -type questions that test basic theory and interrelationships, Exercises Corners that stimulate creative thinking, a zest for field research and application skills.