Total Quality Management - Principles and Practice

Total Quality Management - Principles and Practice

Author :S K Mandal

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  • ISBN : 9788125916635
  • Pages : 428
  • Binding : Paperback
  • Language : English
  • Imprint : Vikas Publishing
  • Size : 5.5" x 8.5"

Price : 425.00 340.00

Total Quality Management: Principles and Practice is divided into many building blocks to facilitate complete understanding of the subject. The overview at the end of the book will leave readers with a lasting impression of what it takes to make a TQM organization. Each chapter of the book states its objectives before proceeding to discuss the matter threadbare, thereby making the book user-friendly. It elaborates those very points that are most likely to fulfill readers’ inquiries and needs. The book is equally useful to practising managers and executives, for TQM is an essential means to bond people together as they strive towards a common goal. The book will also serve as a ´training aid´ to many companies and their trainers. By developing the subject from ´quality’ to ‘total quality´, the concepts, principles and practice of TQM have been explained very effectively. Total Quality Management is not for managers exclusively; it is for everyone. It is for all individuals who want to do well in life. Persons following the path of total quality in life will certainly win by virtue of principled and value-based approach to their way of living.

  • Introduction to TQM
  • Management of Quality vs Total Quality
  • TQM Principles and Approach
  • Components of TQM
  • Implementation Models of TQM for Performance Excellence
  • ISO-9000: Objective, Approach and Role
  • Structure and Organization for TQM
  • Strategic Tools and Techniques for TQM
  • Statistical Tools and Techniques in TQM Practice
  • Strategic Tools for Radical Performance Improvement
  • Practice for TQM
  • Environment Management and TQM
  • An Overview of TQM and Learning Points
  • Case Studies of Hypothetical Business Class
  • Bibliography
  • Glossary of Terms and Terminology
  • Index.

Fully covers the ‘course contents’ for MBA, BBA & BBM programmes of most universities and institutions in the country

  • Explains significance of ISO-9000 and environment management in TQM
  • Provides highlights of benchmarking, BPR, and six-sigma practice
  • Case studies for illustrative learning
  • Glossary of over 1000 terms for easy reference

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