Total Quality Management: Principles and Practice is divided into many building blocks to facilitate complete understanding of the subject. The overview at the end of the book will leave readers with a lasting impression of what it takes to make a TQM organization. Each chapter of the book states its objectives before proceeding to discuss the matter threadbare, thereby making the book user-friendly. It elaborates those very points that are most likely to fulfill readers’ inquiries and needs. The book is equally useful to practising managers and executives, for TQM is an essential means to bond people together as they strive towards a common goal. The book will also serve as a ´training aid´ to many companies and their trainers. By developing the subject from ´quality’ to ‘total quality´, the concepts, principles and practice of TQM have been explained very effectively. Total Quality Management is not for managers exclusively; it is for everyone. It is for all individuals who want to do well in life. Persons following the path of total quality in life will certainly win by virtue of principled and value-based approach to their way of living.
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