Total Quality

Part One Introduction To Total Quality 1. Quality And Total Quality. 2. Strategic Thinking And Planning--The Starting Point For Total Quality 3. Enablers For Total Quality--The Total Quality Model. Part Two Actualizing Total Quality 4. Having An Obsessive Customer Orientation 5. Outstanding Leadership And Supportive Management Practices 6. Superior Products, Services And Processes 7. Assuring Quality Through Superior Systems 8. Unleashing The Power Of People. 9. Making A Habit Of Continuous Improvement Part Three Avoiding False Starts 10. Pitfalls In Operationalizing Total Quality