Hospitality and Tourism

Unit-I: 1. Understanding Tourism, 2. Tourism as an Industry, 3. E-Commerce and Online Communication in Tourism, Unit-II: 4. Tourism Products and its Characteristics, 5. Tourism: The Cultural Heritage, Unit-III: 6. Tourism Services: Role of Travel Agencies, 7. Tourism Services: Role of Tour Operators, 8. Role of Various Agencies in Tourism, 9. Tourism Linking The World, Unit-IV: 10. Hospitality Industry: Origin, Nature, Importance and Its Organizational Structure, 11. Star Categorization of Hotel, 12. Hotel Revenue Centres, Unit-V: 13. Hotel: Coordination Between Departments, 14. Classification of Hotels, 15. Hospitality Etiquettes and Guest Handling

• Explains origin, functioning and scope of travel agencies and the hospitality industry in India
• Focusses on the relationship between tourism and hospitality industries in the Indian context
• Provides charts, maps and images for easy understanding of concepts